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Desert Sky Appraisers: Using Technology to Improve Your Customer Experience
Here at Desert Sky Appraisers, we always try to be on the forefront of appraisal technology. We use the best and newest technology at our disposal to bring you high quality, accurate appraisals.
In recent years, appraisals have become more demanding than ever before. Cutting corners on analysis isn't an option for an ethical appraiser. So, the logical place to save time is in our daily workflow. The appraisers that have continuously adapted to new technology have been the ones able to consistently satisfy their customers with more accurate reports, better customer service and faster turnaround times.
Innovating the Ordering Experience
Way back when, the majority of orders were ordered via fax and were confirmed with phone calls once we got back to the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different now and when an order is placed on the site, we get a text message on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
When you order from Desert Sky Appraisers you can expect us to be concerned about your deadlines. We use our resources to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually speed up the entire appraisal process.
Using Technology in the Field
The appraisal process is nothing if not a data intensive activity. We spend a lot of our time obtaining the facts on the subject property and the local market data and trends. Desert Sky Appraisers takes advantage of technology to close the gap once again.
Instead of using paper forms and pencils and then re-keying all the information back at the office, don't be surprised to see us with a tablet PC or collecting data using a program developed for our phones that even lets us sketch a floorplan right on site. Rather than using that clumsy outdated tape measure, a larger percentage appraisers are utilizing accurate laser measuring devices that also help measure hard to access areas.
We combine all of these different technologies to ensure that the final report is complete and conclusive. This works to both our advantages by necessitating less time for call-backs and revisions. A real money saver for busy appraisal clients.
Modern appraisal report delivery ensures our clients have a number of ways to get their report
At a very minimum, you can expect us to deliver your final report electronically as a PDF. Generally our clients are most familiar with receiving PDFs attached to their e-mail. It's a lot better than the old days before e-mail. But, we've even been able to improve on e-mail with report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because of the file size? We have the technology to overcome those problems, too. Whenever we send an appraisal, the client gets a link sent to their email to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the best thing is that the file will be hosted on this site for 90 days. So if you lose the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Desert Sky Appraisers simplifies things by using Digital Workfiles
It would be great if appraisers could never have to think about an assignment again after writing and giving it to the client. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers must keep their reports for 5 years, allowing them to recall any appraisal at any time to either defend the valuation or to be used in other legal proceedings.
To sum it all up, Desert Sky Appraisers uses all the technology at our disposal technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we skip the paper hard copies and only need our computer to recall precisely what that assignment was about.
These are just a few examples of how we use technology daily. Utilizing the right tools, along with the appraisal know-how that you've grown to expect allows the appraiser to deliver reports quicker, more efficiently and with higher degrees of accuracy.
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